Friday, July 5, 2013

Cambodian Innovation In Business Management, We Could Learn From!

Like many travelers going to a hotel they have never visited, a person will read the ratings a hotel has been given by the previous visitors. On my last travel to Washington DC, USA, I found very few hotels along my travel route with a 4 star rating. Most had a 2 or three star rating. To find a hotel with all 4 and 5 star ratings was almost non-existent. I recently found a 4 to 5 star rating hotel in Siem Reap, Cambodia of all places.

I have to submit part of a 5 star rating so you can see where I am going with this:
***** "Wonderful place - hotel with heart”
Reviewed June 1, 2013

 "I would highly recommend staying here! This is a hotel with a social conscience. Can't say that about many hotels. It is 51% employee-owned, has educational programs for the employees, and works with many charities. Check out their website.

We had a free hotel pick-up which was nice. We were glad to see the driver waited around despite our rather long delay getting out of the airport. When we arrived we were warmly greeted.

One very nice thing for us is that we were able to stay in a triple. We have 4 kids (the eldest being 13) and trying to get this many people into one room typically causes a problem. (Not for us but for the hotel.) They did ask if we'd rather book 2 rooms but were fine with us in one.

 I don't think I've stayed anywhere where the staff were so friendly or concerned about our happiness. They also are able to help you book any trips you want to take. They have a nice brochure with helpful information and a whole array of trips. We hired a wonderful driver and a tour guide to Angkor Wat and everything was charged to the room. No fuss!" ......etc. Trip Advisor

The hotel was owner by Norwegian owners, who decide to move back to Norway, but do something very innovative. They feared that the hotel would get sold  to someone that may take the hotel staff down the path of other hotels that were taking advantage of the employees. They devised a plan to give the employees 51% of the ownership. Combining money made and years worked they were awarded points. These points carried stock and voting power in the company. This ownership transformed the employees to take an even more concerned approach to the success of their business. You have to read or listen to a complete story at: Who's the Boss? We Are!
2012 Wild Asia Responsible Tourism Awards Winner: Best in Community Engagement and Development

Soria Moria Impressive Award

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